Terms and Conditions

DEFINITIONS

1.1. “Buyer” means the individual or organization who buys or agrees to buy the Goods from the Seller; “Consumer” shall have the meaning ascribed in section 12 of the Unfair Contract Terms Act 1977;

1.2. “Contract” means the contract between the Seller and the Buyer for the sale and purchase of Goods incorporating these Terms and Conditions; “Goods” means the articles that the Buyer agrees to buy from the Seller;

1.3. “Seller” means CWT Partners Ltd. see contact details.

1.4. “Terms and Conditions” means the terms and conditions of sale set out in this document and any special terms and conditions agreed in writing by the Seller.

1.5. “Goods” means any items the Seller offers to sell through CWT Partners Ltd.

CONDITIONS

2.1. Nothing in these Terms and Conditions shall affect the Buyer’s statutory rights as a Consumer.

2.2. These Terms and Conditions shall apply to all contracts for the sale of Goods by the Seller to the Buyer and shall prevail over any other documentation or communication from the Buyer.

2.3. Acceptance of delivery of the Goods shall be deemed conclusive evidence of the Buyer’s acceptance of these Terms and Conditions.

2.4. Any variation to these Terms and Conditions (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by the Seller.

ORDERING

3.1. All orders for Goods shall be deemed to be an offer by the Buyer to purchase Goods pursuant to these Terms and Conditions and are subject to acceptance by the Seller. The Seller may choose not to accept an order for any reason.

3.2. Where the Goods ordered by the Buyer are not available from stock the Buyer shall be notified and given the option to either wait until the Goods are available from stock or cancel the order and receive a full refund within 14 days.

3.3. When making an order through the Website, the Buyer is required to complete the order process.

3.4. Orders placed, that require manufacturing/preparation/project orders  are non-refundable and must be paid in full.

PRICE AND PAYMENT

4.1. The Price of the Goods shall be that stipulated by the Seller. The Price excludes delivery charges, post and packaging and VAT; these are shown on the order form prior to the payment process.

4.2. The total purchase price, including VAT and delivery charges, if any, will be quoted to the Buyer prior to confirming the order.

4.3. After the order is received the Seller shall confirm by email the details, description and price for the Goods together with information on the right to cancel if the Buyer is a Consumer.

4.4. In the case of consumer sales, payment of the Price plus VAT and delivery charges must be made in full before dispatch of the Goods. Acceptable payments methods include VISA, MASTERCARD, MAESTRO or by BACS/DD.

4.5. Interest on overdue invoices shall accrue from the date when payment becomes due from day to day until the date of payment at a rate of the statutory  8% above the Bank of England base rate. Overdue accounts will incur our minimum administration charge of £95 +VAT per month per notification.

RIGHTS OF SELLER

5.1. The Seller reserves the right to adjust the price and specification of any item on at its discretion or to withdraw any goods from sale at any time.

5.2. The Seller shall not be liable to anyone for withdrawing any Goods or refusing to process an order.

5.3. The Seller reserves the right to ‘mention’ or ‘advertise’ the installation of the Vulcan System at the Buyer site. The Seller can include the Buyer as a Client on their brochures, website or advertising material. The Seller will obtain permission from the Buyer for the use of any logos or copyright or trademark material. 

WARRANTY

6.1. The Seller warrants that the Goods will at the time of dispatch correspond to the description given by the Seller. Except where the Buyer is dealing as a Consumer, all other warranties, conditions, or terms relating to fitness for purpose, merchantability or condition of the Goods, whether implied by Statute, common law or otherwise are excluded, and the Buyer is satisfied as to the suitability of the Goods for the Buyer’s purpose.

6.2. The Vulcan units have a manufacturers international warranty against manufacturing defects.

6.3. What is covered by the Warranty:

– The Vulcan Unit – 25 Years against any manufacturing defects
– The Power Adaptor – 1 Year against manufacturing defects (Power blowouts not covered)
– The Copper Impulse Bands – 1 Year against manufacturing defects

6.4. The Warranty will not cover any negligence, lack of care, accidents and the Buyer is advised to have adequate insurance cover for replacements

DELIVERY

7.1. After receiving full payment Goods supplied within the UK will normally be delivered within 7 working days within the UK. Under exceptional circumstances the delivery will be approximately 14 days.

7.2. Where a specific delivery date has been agreed, and where this delivery date cannot be met, the Buyer will be notified and given the opportunity to agree a new delivery date or receive a full refund.

7.3. The Seller shall use its reasonable endeavors to meet any date agreed for delivery. In any event time of delivery shall not be of the essence and the Seller shall not be liable for any losses, costs, damages or expenses incurred by the Buyer or any third party arising directly or indirectly out of any failure to meet any estimated delivery date.

7.4. Delivery of the Goods shall be made to the Buyer’s address specified in the order sheet and the Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.

7.5. Title and risk in the Goods shall pass to the Buyer upon delivery of the Goods.

CANCELLATION AND RETURN

The Buyer shall inspect the Goods immediately upon receipt and shall notify the Seller by email or post within 24 hours of delivery if the Goods are damaged or do not comply with any of the Contract. If the Buyer fails to do so the Buyer shall be deemed to have accepted the Goods

8.1. Where a claim of defect or damage is made the Goods shall be returned by the Buyer to the Seller. The Buyer shall be entitled to a full refund (including delivery costs); and any return postal charges if the Goods are in fact defective. Goods deemed to have been damaged whilst in the possession of the Customer will invalidate the warranty and the unit will be returned back to the Customer. Under these circumstances postage charges will not be refunded.

Terms and Conditions – 

Recurring Payment and Direct Debits

Parties

The Agreement shall be between CWT Partners Ltd, (Registered and Correspondence Address: 58a High Street, Hampton Hill, London, TW12) hereafter referred to as CWT, and the Customer named on the recurring transaction authority. These terms are in addition to our standard terms & conditions available at: www.cwt-vulcan.co.uk

Definitions

The words below have the following meaning in this Agreement

• “Act” is the Consumer Credit Act 1974
• “Amount of credit” is the amount of invoice shown on the recurring transaction authority or balance due.
• “you”/”your” means the borrower/Customer/Client.
• “we”/”us”/”our” means CWT Partners Ltd, its successors and assigns
• “Interest Rate”, where applicable will be charged at 6% above the current Bank of England Base Rate.

Communications

Unless otherwise agreed, all communications and documentation in relation to this Agreement will be in English

Collection of repayments

The repayment of the facility will be made from recurring monthly debits from your debit/credit card or from your bank account by the Direct Debit facility as set out in the recurring transaction authority. A completed (manual or online) recurring transaction authority or Direct Debit mandate is required to be completed to allow this facility to be put in place. Acceptance of delivery of Goods is also considered acceptance of this facility.

Your costs for obtaining the facility: The facility is set up as an interest free facility. There is a £35 administration charge for obtaining this facility and is added to your invoice. There are no interest charges for the term of the facility provided the repayments are made in line with the recurring transaction authority. The Total amount payable is equal to the Amount of credit, with no Charge for credit.

Interest: Where applicable will be charged at a rate of 6% above the current Bank of England base rate.

Late payment charges

Charges will be payable on each occurrence of one or more of the following events:

• Returned/recalled or declined payment; £10
• Letters sent to you as a result of a breach of your credit agreement; £15
• Telephone call in respect of late payment; £10
• Issue of default notice; £20
• Transfer of your account from Collections to Debt Recovery; £50
• We may also charge our reasonable legal costs and disbursements for enforcing any term of the agreement
• Overdue payments may incur an interest rate of 10% above the Bank of England Base Rate and calculated on a daily basis.

You must pay us on demand the amount of any reasonable expenses or cost incurred as a result of any misleading or inaccurate information given in connection with the agreement. These charges will be incorporated into the debt owed and will be debited from the debit card provided in the recurring transaction authority. Goods remain the property of the Seller unless paid in full.

Your right to withdraw

If you wish to withdraw from this Agreement you can do so, please notify us by email (see contact details). You must repay the amount you owe us either by BACS or by debit card. The amount you owe us will be the balance of the facility, with interest charged where applicable. If you do not repay the amount you owe us within 30 calendar days from the date you notified us of your intention to withdraw, we will recover it as a debt through the courts.

Your right to request a statement

Should you require a statement, please request this by email (see contact details)

Terms and Conditions – 

Subscription Plans

Parties

The Agreement shall be between CWT Partners Ltd, (Registered and Correspondence Address: 58a High Street, Hampton Hill, London, TW12) and the Customer named on the recurring transaction authority. These terms are in addition to our standard terms & conditions available at: www.cwt-vulcan.co.uk

Definitions

The words below have the following meaning in this Agreement

• “Act” is the Consumer Credit Act 1974
• “Amount of credit” is the amount of invoice shown on the recurring transaction authority or balance due.
• “you”/”your” means the borrow.
• “we”/”us”/”our” means CWT Partners Ltd, its successors and assigns
• “Interest Rate”, where applicable will be charged at 6% above the current Bank of England Base Rate.

These terms and conditions govern your agreement with CWT Partners Ltd for a CWT Partners subscription plan (the “Plan”). By choosing to purchase the Plan you accept these supplementary terms and conditions, for the subscription term based on the selected Vulcan system (the “Term”). These supplementary terms apply in addition to the General Terms & Conditions of Sale, which can be accessed at www.cwt-vulcan.co.uk

1. How Much is it?

1.1 Your Plan has a fixed cost which will be charged to you through a Monthly Fee. The Monthly Fee is a fixed fee which varies depending on the subscription plan you select.

1.2 The first Monthly Fee will be payable at the time you sign up to the Plan. The Monthly Fee may be paid by Direct Debit or by debit/credit card. The subsequent Monthly Fees will be payable every month on the same day of the month as when your Plan was activated if you pay your Monthly Fee with a debit/credit card, or on the same day of the month (+ 7 days) if you chose Direct Debit.

1.3 Where applicable will be charged at a rate of 6% above the current Bank of England base rate.

2. Security Checks

To ensure that your credit, debit or charge card is not being used without your consent, we reserve the right to validate name, address and other personal information supplied by you during the order process against appropriate third-party databases. We also reserve the right to perform a credit check. By accepting these supplementary terms and conditions you consent to such checks being made. In performing these checks personal data provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information.

3. What’s Included in the Plan?

3.1 In order to purchase a Plan, you must register with CWT Partners Ltd. When you purchase a Plan, you agree to pay the Monthly Fee each month for the “Term”.

3.2 Provided you pass our security and credit checks and if you purchased Vulcan system that goes with your Plan, the goods will be dispatched or handed to you upon receipt of your first Monthly Fee in cleared funds (see section 7 of the General Conditions of Sale).

4. Cooling Off Period

4.1 You have the right to change your mind and cancel your Plan, without giving any reason, within 14 days of the day your Plan (or that of a person nominated by you) being activated (the “Cooling Off Period”).

4.2 If you purchased a Vulcan system with your Plan, you also have the right to change your mind and return your unused unit without giving any reason, within 14 days of the day your subscription (or that of a person nominated by you) being activated.

4.3 To exercise this right, you must inform us of your decision by a clear statement during the Cooling Off Period. You can contact our Customer Relationship Centre on 075 4993 6853, or email support@cwt-vulcan.co.uk

4.4 If you cancel your Plan during the Cooling Off Period, we will repay to you all payments received from you, excluding delivery, administration and re-stocking charges.

4.5 We will repay you using the same method of payment as you used to pay us. You will not incur any fees as a result of the repayment.

4.6 You must send back or hand over to us the Vulcan system and any accessories that you have received, un-opened and un-used, or that were in transit at the time you notified us that you were exercising your right to cancel. We will make the repayment without undue delay, and in any event no later than 14 days after we have received the Vulcan system and any accessories back from you, or, if earlier, 14 days after you provide evidence that you have returned them. We may withhold repayment until we have received the unused Vulcan system and any accessories back from you.

Terms and Conditions – 

RESIDENTIAL PRODUCT 60 Day Money Back Offer

(in addition to our Standard Terms & Conditions)

PARTIES

The Agreement shall be between CWT Partners Ltd, (Registered and Correspondence Address: 58a High Street, Hampton Hill, London, TW12 1PD) and the Buyer. These terms are in addition to our standard terms & conditions available at: www.cwt-vulcan.co.uk

DEFINITIONS
“Buyer” means the individual or organisation or Customer requesting the Money Back Offer, buys or agrees to buy the Goods from the Seller.
“Contract” means the contract between the Seller and the Buyer for the Vulcan Systems, sale and purchase of Goods incorporating these Terms and Conditions.
“Seller” means CWT and/or CWT Partners Ltd. see contact details.
“Terms and Conditions” means the terms and conditions of sale set out in this document and any special terms and conditions agreed in writing by the Seller.
“Goods” means any items the Seller offers to Trial / Sell through CWT Partners Ltd. Vulcan Systems and the articles that the Buyer agrees to Trial/Buy from the Seller
“Trial” or “Money Back Offer” means the goods supplied by the Seller for the Trial period
“Trial Period” shall mean the Trial of Goods supplied by the Seller to the Buyer for the Money Back Period.
“Offer End Date” shall mean the final date of the Money Back Offer or Expiry date
“Terminate” shall mean that the Money Back Offer may be terminated by the Buyer or the Seller at any time before the Offer End Date.

These terms and conditions govern your agreement with CWT Partners Ltd for a CWT Partners subscription plan (the “Plan”). By choosing to purchase the Plan you accept these supplementary terms and conditions, for the subscription term based on the selected Vulcan system (the “Term”). These supplementary terms apply in addition to the General Terms & Conditions of Sale, which can be accessed at www.cwt-vulcan.co.uk

CONDITIONS

1.1. Trials are available only from the Seller and the Seller reserves the right to refuse any trial application at their discretion.

1.2. Only one trial is available per household/delivery address to any person aged over 18 years.

1.3. This trial cannot form part of any other offer or promotion.

1.4. It is the Buyers responsibility to examine the product on delivery and report any damage within 24 hours to the Seller. No claims will be entertained after this period.

1.6. By submitting your request for a Money Back Offerl and in consideration for our acceptance of the order, you are agreeing that if you (a) retain the Goods, or; (b) do not return the Vulcan units within 7 calendar days of the Trial End Date then you will have deemed to have  placed an Order to buy the Vulcan Unit.

Terms and Conditions – (countinued.)

COMMERCIAL PRODUCT TRIAL (Terms & Conditions)

PARTIES
The Agreement shall be between CWT Partners Ltd, (Registered and Correspondence Address: 58a High Street, Hampton Hill, London, TW12) and the Customer. These terms are in addition to our standard terms & conditions available at: www.cwt-vulcan.co.uk

DEFINITIONS
1.1. “Buyer” means the individual or organisation or Customer who Trials, buys or agrees to buy the Goods from the Seller.
1.2. “Contract” means the contract between the Seller and the Buyer for the Trial, sale and purchase of Goods incorporating these Terms and Conditions.
1.3. “Seller” means CWT  and/or CWT Partners Ltd. see contact details.
1.4. “Terms and Conditions” means the terms and conditions of sale set out in this document and any special terms and conditions agreed in writing by the Seller.
1.5. “Goods” means any items the Seller offers to Trial / Sell through CWT Partners Ltd. and the articles that the Buyer agrees to Trial/Buy from the Seller
1.6. “Trial” means the Trial of goods supplied by the Seller
1.7. “Trial Period” shall mean the Trial of Goods supplies by the Seller to the Buyer for a period of 180 days
1.8. “Trial End Date” shall mean the final date of the Trial or Expiry date
1.9. “Terminate” shall mean the Trial may be terminated by the Buyer or the Seller at any time before the Trial End Date.

CONDITIONS
2.1. Nothing in these Terms and Conditions shall affect the Buyer’s statutory rights as a Consumer.
2.2. These Terms and Conditions shall apply to all contracts for the sale of Goods by the Seller to the Buyer and shall prevail over any other documentation or communication from the Buyer.
2.3. Acceptance of delivery of the Goods shall be deemed conclusive evidence of the Buyer’s acceptance of these Terms and Conditions.
2.4. Any variation to these Terms and Conditions (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by the Seller.
2.5. All Goods remain the property of CWT Partners Ltd unless paid in full.
2.6. The Seller has the right at their discretion to withdraw toe Commercial Trial at any time without notice.

ORDERING
3.1. All orders for Goods subject to the Trial shall be deemed to be an offer by the Buyer to purchase Goods at the end of the Trial date (unless the Trial is Terminated by the Buyer any time before the Trial End Date) pursuant to these Terms and Conditions and are subject to acceptance by the Seller. The Seller may choose not to accept an order for any reason.
3.2. Where the Goods ordered by the Buyer are not available from stock the Buyer shall be notified and given the option to either wait until the Goods are available from stock or cancel the order and receive a full refund within 14 days.
3.3. When making an order through the Website, the Buyer is required to complete the order process.
3.4. Orders placed, that require manufacturing/preparation/project orders  are non-refundable and must be paid in full, unless previously agreed in writing by CWT.

PRICE AND PAYMENT
4.1. The Price of the Goods shall be that stipulated by the Seller. The Price excludes delivery charges, post and packaging and VAT; these are shown on the order form prior to the payment process.
4.2. The total purchase price, including VAT and delivery charges, if any, will be quoted to the Buyer prior to confirming the order.
4.3. After the order is received the Seller shall confirm by email the details, description and price for the Goods.
4.5. Interest on overdue invoices shall accrue from the date when payment becomes due from day to day until the date of payment at a rate of the statutory 8% above the Bank of England base rate. Overdue accounts will incur our minimum administration charge of £95 +VAT per month per notification.
4.6. The Seller or the Sellers Authorised Agents are entitled to charge for installation, commissioning, de-commissioning & removal plus any travel and labour costs.
4.7. The Sellers Labour costs are calculated by half day and full day rates plus Travel costs and milage. The same applies for any survey visits.
4.8. The Seller will notify the Buyer of all costs & charges relating to the Trial either on the Quotations, Sales Orders, Job Sheets or Project documents; or, the Sellers agent will provide the Buyer with all costs & charges relating to the installation and commissioning and/or the removal and de-commissioning of the Goods.
4.9. If the Vulcan units are retained by the Seller beyond the 6 month Trial End date; this would constitute acceptance of the Purchase of the Goods by the Buyer, and the Seller will be entitled to invoice the Buyer for immediate payment.
4.9.1. It is the Buyers responsibility to inform the Seller prior the end of the 6 month ‘Expiry Date’ if the Trial is Terminated. The Goods will be de-commissioned and removed by the Buyers authorised engineers or the Buyers Authorised Agents.

RIGHTS OF SELLER
5.1. The Seller reserves the right to adjust the price and specification of any item on at its discretion or to withdraw any goods from sale at any time.
5.2. The Seller shall not be liable to anyone for withdrawing any Goods or refusing to process an order.

WARRANTY
6.1. The Seller warrants that the Goods will at the time of dispatch correspond to the description given by the Seller. Except where the Buyer is dealing as a Consumer, all other warranties, conditions, or terms relating to fitness for purpose, merchantability or condition of the Goods, whether implied by Statute, common law or otherwise are excluded, and the Buyer is satisfied as to the suitability of the Goods for the Buyer’s purpose.
6.2. The Goods (Vulcan Systems) have a 25 year manufacturers international warranty against manufacturing defects.

DELIVERY
7.1. After receiving and approval of the Commercial Trial, the Goods supplied within the UK will normally be available for the Trial installation within 7 working days within the UK. Under exceptional circumstances the delivery will be approximately 14 days.
7.2. Where a specific delivery date has been agreed, and where this delivery date cannot be met, the Buyer will be notified and given the opportunity to agree a new delivery date or receive a full refund.
7.3. The Seller shall use its reasonable endeavours to meet any date agreed for delivery. In any event time of delivery shall not be of the essence and the Seller shall not be liable for any losses, costs, damages or expenses incurred by the Buyer or any third party arising directly or indirectly out of any failure to meet any estimated delivery date.
7.4. Delivery of the Goods shall be made to the Buyer’s address specified in the order sheet and the Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.
7.5. Title and risk in the Goods shall pass to the Buyer upon delivery of the Goods.